This Privacy Policy outlines how RAGO Infotech Pvt Ltd (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how our mobile application (“App”) collects, uses, and protects user information.
1. Information We Collect
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Call Logs & Call History — to record customer communication and automatically create leads in our CRM.
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SMS Logs — to track customer SMS communication and integrate into CRM for lead management.
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Device Information — such as device ID, app version, and network details, for app performance and security.
We do not collect personal information unrelated to the CRM functionality.
2. How We Use Your Information
The data is used strictly for:
- CRM lead creation and management.
- Synchronization with our secured API services.
- Providing reports and insights to the user about customer interactions.
We do not sell, rent, or share this information with third parties for advertising or marketing.
3. Data Security
- All data transferred to our servers is encrypted (HTTPS/SSL).
- Data is stored in a secure database with restricted access.
- We comply with applicable laws, including Google Play policies and data protection regulations.
4. User Control
- Users can disable permissions (Call Log / SMS) anytime from their device settings.
- Users may request deletion of their data by contacting us at: youremail@example.com
5. Compliance with Google Play Policies
This App requests sensitive permissions (CALL_LOG, SMS) only for its core functionality:
- Managing CRM leads.
- Recording business-related communications.
We fully comply with Google Play’s Permissions Policy and User Data Policy.
6. Contact Us
If you have questions about this Privacy Policy, contact us:
Permission Declaration for Google Play
Core Functionality:
Our application is a Customer Relationship Management (CRM) and Lead Management system.
The app automatically records calls and SMS interactions from users with their customers. These logs are used exclusively to:
- Create or update CRM leads.
- Maintain customer communication history.
- Provide accurate records for business reporting.
Why These Permissions Are Needed:
- Call Log permission: Required to detect outgoing/incoming calls and log them into the CRM as customer interactions.
- SMS permission: Required to capture business-related SMS communication and link it to CRM leads.
Restricted Use:
- Data is processed securely and stored only for CRM purposes.
- No call or SMS data is used for advertising or shared with third parties.
- The feature will not function if these permissions are disabled, making them essential for the app’s core functionality.
Compliance:
We comply with Google Play’s User Data Policy and Permissions Policy.
All data is encrypted, stored securely, and only accessible to authorized users of the CRM system.
